THE BRAAI DISTRICT – Cookie Policy
Last Updated: September 2026
Owned and operated by PYRO BARN (Pty) Ltd
www.thebraaidistrict.co.za
thebraaidistrict@gmail.com
Introduction
This Cookie Policy explains how The Braai District uses cookies and similar technologies when you visit our website.
This policy should be read together with our Privacy Policy.
By using our website, you consent to the use of cookies as described in this policy, where applicable.
Cookies are small text files stored on your device when you visit a website.
They help us:
- Make the website function properly
- Improve your browsing experience
- Understand how users interact with our site
- Support marketing and analytics
Types of Cookies We Use
Essential Cookies (Stictly Necessary)
These cookies are required for the website to function.
They enable:
- Shopping cart functionality
- Checkout and payment processing
- Security features
- Account login (if applicable)
These cookies do not require your consent under POPIA.
These cookies improve your experience by remembering:
- Your preferences
- Login details (if applicable)
- Website settings
Analytics Cookies
We may use analytics tools (such as Google Analytics) to collect information about:
- Pages visited
- Time spent on pages
- User behaviour on the website
- Device and browser information
This helps us improve our website and products.
These cookies are only used with your consent where required.
We may use marketing tools such as:
- Meta (Facebook) Pixel
- Google Ads
These cookies help us:
- Show relevant ads
- Track conversions
- Retarget visitors who showed interest in our products
These cookies require your consent under POPIA.
Some cookies may be placed by third-party services we use, such as:
- Payment providers
- Shipping and logistics platforms
- Analytics and advertising platforms
These third parties have their own privacy and cookie policies.
We use cookies to:
- Ensure the website functions correctly
- Process orders and payments
- Improve user experience
- Analyse website traffic
- Measure marketing effectiveness
- Personalise content and advertising
You have the right to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
You can also:
- Adjust your browser settings to block or delete cookies
- Disable tracking technologies
Please note that disabling certain cookies may affect website functionality.
This Cookie Policy is in line with the Protection of Personal Information Act (POPIA).
We only process personal information collected via cookies:
- With your consent where required
- Or where necessary for legitimate business purposes
We may update this Cookie Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
thebraaidistrict@gmal.com
160 Standard Drive, Blairgowrie, Randburg, 2194
THE BRAAI DISTRICT – Privacy Policy
Last Updated: September 2026
Owned and operated by PYRO BARN (Pty) Ltd
www.thebraaidistrict.co.za
thebraaidistrict@gmail.com
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.
By using this website, you consent to the processing of your personal information in accordance with this Privacy Policy.
We process personal information in compliance with the Protection of Personal Information Act (POPIA), 2013.
The responsible party for your personal information is:
PYRO BARN (Pty) Ltd
160 Standard Drive, Blairgowrie, Randburg, Johannesburg, 2194
thebraaidistrict@gmail.com
We may collect the following types of information:
Personal Information
- Name and surname
- Email address
- Phone number
- Delivery and billing address
- Purchase and order history
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of access
We process your personal information based on one or more of the following:
- Your consent
- Performance of a contract (e.g. fulfilling your order)
- Compliance with a legal obligation
- Our legitimate business interests (e.g. improving services, preventing fraud)
We use your personal information to:
- Process and deliver orders
- Provide customer support
- Manage your account
- Communicate order updates
- Send marketing communications (if you consent)
- Improve our products and services
- Prevent fraud and ensure security
- Comply with legal obligations
We may share your information with:
- Payment service providers
- Courier and logistics companies
- IT and hosting providers
- Marketing platforms
- Legal authorities (where required by law)
All third parties are required to handle your information securely and in compliance with POPIA.
Your information may be stored or processed outside of South Africa.
We ensure that:
- Adequate data protection safeguards are in place
- Third parties comply with POPIA-level protections
We use cookies and similar technologies to:
- Improve website functionality
- Analyse website performance
- Enhance user experience
You can manage or disable cookies in your browser settings.
We retain personal information only as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You have the right to:
- Access your personal information
- Correct or update your personal information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
We take reasonable technical and organisational measures to protect your information.
However, no method of transmission over the internet is 100% secure.
We do not knowingly collect personal information from individuals under the age of 18 without parental consent.
If we become aware of such data, we will take steps to delete it.
We will only send marketing communications where you have consented or where permitted by law.
You can opt out at any time by clicking “unsubscribe” or contacting us.
We may disclose your information if required to do so by law, including:
- Court orders
- Law enforcement requests
- Regulatory obligations
We are not responsible for the privacy practices of third-party websites linked to our site.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date.
thebraaidistrict@gmail.com
160 Standard Drive, Blairgowrie, Randburg, 2194
THE BRAAI DISTRICT – Shipping Policy
Last Updated: September 2026
Owned and operated by PYRO BARN (Pty) Ltd
www.thebraaidistrict.co.za
thebraaidistrict@gmail.com
We use reliable third-party courier services through BobGo, including:
Orders are processed within 2–3 working days after payment confirmation.
Orders are not processed on:
- Weekends
- Public holidays
Processing time does not include delivery time.
Delivery time depends on your location and courier service.
Delivery times are estimates only and are not guaranteed.
Once dispatched, you will receive a tracking number via email.
We currently ship within South Africa only.
We do not offer international shipping at this time.
We take care to package all orders securely before dispatch.
Once your order has been handed to the courier, delivery is managed by the courier service.
We will assist with tracking and resolving delivery issues where possible.
Delays may occur due to factors outside our control (e.g. strikes, incorrect address, courier delays). In line with the Consumer Protection Act, we will assist in resolving any issues relating to damaged, lost, or undelivered parcels.
If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the parcel and contents (if damaged)
We will investigate and assist in resolving the issue, which may include:
- Replacement
- Repair
- Refund (where applicable, in line with our Returns Policy)
Customers are responsible for providing accurate delivery details.
We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.
Additional charges may apply for re-delivery.
Customers may choose to collect their order in person or arrange their own courier.
Once an order is marked as collected from our premises, the responsibility for the goods transfers to the customer.
If a customer:
- Arranges their own courier, or
- Sends a third-party to collect on their behalf
The risk and responsibility for the goods pass to the customer once the goods are handed over to that person or courier.
We are not responsible for:
- Damage
- Loss
- Delays
- Errors caused by third-party couriers arranged by the customer
It is the customer’s responsibility to ensure their courier collects the correct item in good condition.
Shipping fees are displayed at checkout where applicable.
Shipping costs are non-refundable, except where required by law or where an error occurred on our side.
thebraaidistrict@gmail.com
160 Standard Drive, Blairgowrie, Randburg, 2194
THE BRAAI DISTRICT – Returns, Refunds & 6 Month Warranty Policy
Last Updated: September 2026
Owned and operated by PYRO BARN (Pty) Ltd
www.thebraaidistrict.co.za
thebraaidistrict@gmail.com
This policy complies with the Consumer Protection Act 68 of 2008 (South Africa).
We accept returns on unused, unopened items within 30 days of receipt.
To qualify:
- Items must be unused, unopened, and in original packaging
- A valid proof of purchase is required
- Return must be authorised by us in advance
Gift with Purchase
All free or promotional items must also be returned unused and unopened where applicable.
You must contact us before returning any item.
Returns without prior authorization may be delayed or rejected. Once approved, we will provide return instructions.
Once we receive and inspect your return:
Approved refunds will be processed within 10 business days. Refunds will be made using the original payment method, unless otherwise agreed.
You will receive an email confirmation once the refund is processed.
Original shipping costs are non-refundable.
Return shipping is the responsibility of the customer, unless:
- The item is faulty
- The incorrect item was supplied
- The error was on our side
If your item arrives damaged or faulty:
- Notify us within 48 hours of delivery
- Provide clear photos of the item and packaging
- Retain all packaging materials
We will assess the issue and, in accordance with the CPA:
- Replace the item, or
- Repair the item, or
- Issue a refund where applicable
If you ordered incorrectly:
The item must be returned:
- Unused
- Unopened
- In original condition
Return and replacement shipping costs are the customer’s responsibility.
A reasonable handling or admin fee may apply where necessary.
Orders may be cancelled:
- Before payment: No charge
- After payment but before dispatch: May incur a reasonable cancellation fee
- After dispatch: Order must follow the returns process
All cancellation fees will be reasonable and in line with administrative costs.
If an item is out of stock:
You may choose to:
- Wait for stock (we will ship at no additional cost)
- Receive a refund
- Receive store credit
- Choose an alternative product
We use third-party couriers as previously stated though BobGo.
We are not responsible for delays caused by couriers or external factors.
Delivery times are estimates and not guaranteed.
Damaged or Missing Parcels
We will assist in resolving courier-related issues.
Claims must be reported within 48 hours of delivery.
We will investigate and may replace or refund where applicable.
Refunds may be issued as:
- Original payment method, or
- Store credit
Store credit may be offered in certain cases as an alternative.
All promotions are subject to stock availability.
We reserve the right to:
- Modify or withdraw promotions.
- Substitute items with suitable alternatives where necessary.
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages.
This does not limit your rights under the Consumer Protection Act.
We offer a 6 Month Warranty on all products (DOES NOT COVER FIRELIGHTERS) against:
- Manufacturing defects
- Faults occurring under normal intended use
This warranty does not cover:
- Normal wear and tear
- Rust, corrosion, or cosmetic ageing
- Misuse, abuse, or neglect
- Improper maintenance or storage
- Modifications or unauthorized repairs
- Damage caused by accidents, excessive heat, impact, or external forces
Warranty claims require:
- Valid proof of purchase
- Clear photos or videos of the issue
Remedies under this warranty may include repair, replacement, or refund at our discretion, subject to the Consumer Protection Act of South Africa.
The warranty does NOT cover firelighters.
Nothing in this policy is intended to limit your rights under the Consumer Protection Act, 68 of 2008.
If any part of this policy conflicts with the CPA, the CPA will take precedence.
thebraaidistrict@gmail.com
160 Standard Drive, Blairgowrie, Randburg, 2194